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Solutions
Getting Started
Using 1Centre
7
Intro to 1Centre
Understanding the Dashboard
Understanding Applications menu
See all 7 articles
Setting up your profile
4
Business details
Account rules
Supplier terms
See all 4 articles
Sending an application
3
How to send an application invite
Who can I invite to apply for a trade account
How do my customers complete an application and what does it look like
Digital application process
3
How do my customers complete it and what does it look like for them
How long will it take my customer to complete the digital application
How do I know when to approve or decline an application. And how do I do it
Digital applications
Setting up your profile
18
Intro to 1Centre
Business details
Account rules
See all 18 articles
Sending an application
6
How to send a trade account invite
Who can I invite to apply for a trade account
Difference between cash and credit account invites
See all 6 articles
Devices you can complete applications on
3
Which devices can I complete an application on
What devices can I use 1Centre on?
Can the prospect fill in the trade credit application on my device?
Receiving an trade account invite
3
Is the trade account process secure
How long does it take to complete the trade account application
How do I know if the customer has completed the application or not?
ID verification
15
What is ID verification
Is the ID verification process secure
Why do I need to enter my ID
See all 15 articles
Guarantor(s)
8
What is a guarantor or a personal guarantee
How does a guarantor accept or decline to the guarantee
What information do the guarantor(s)'s receive
See all 8 articles
Company information
1
Where is the company information sourced from in the application
Electronic signature
1
What is an electronic signature
Reviewing an application
9
How do I review an application once submitted by the customer
Who approves a Trade account?
How do I approve or decline a trade account application
See all 9 articles
Application outcomes
5
As a customer how will I know when the trade account has been approved
As a customer how can I track the progress of my trade account application
As a customer how can I contact the supplier
See all 5 articles
PDF trade account contract
3
Where can I find the PDF copy of the trade account contract
How can I download the PDF copy of the trade account contract
We still want to have a paper copy of the trade credit application – is this possible?
Deleting or archiving an application
7
How do I delete an application
How can I retrieve a deleted application
What is the difference between delete and archive
See all 7 articles
Stop credit
3
What is stop credit
How does stop credit work
Is it possible to apply stop credit on a customer account?
Repeat trade account applications
3
How do I send an application to a customer who is already on 1Centre platform
What does repeat application look like
What happens if one of my customers has already completed a digital application with another Supplier?
Can I become a supplier on 1Centre
3
How do I switch my 1Centre account from customer to supplier
How much does 1Centre cost
How does 1Centre work
Terms & conditions
4
Can I use our company's own terms & conditions
Cross-border trading terms & conditions
How can I download supplier's terms & conditions
See all 4 articles
Automated notifications
4
Notifications for the guarantor
Notifications for the supplier users
Notifications to the applicant company applying for a trade account
See all 4 articles
Managing your account
General
4
What exactly does 1Centre offer?
I don't do many applications, is 1Centre still right for me?
What happens if I'm a Supplier and I also have Suppliers of my own?
See all 4 articles
Login and password
3
How do I login to my 1Centre account for the first time
How can I reset my 1Centre password
How do I login to my 1Centre account
Packages and pricing
1
How much does 1Centre cost?
1Centre spend
5
How do I pay for 1Centre subscription
When do I pay for 1Centre subscription
Accepted payment methods
See all 5 articles
Changing payment method
1
How can I change payment method details
Cancelling a subscription
1
How can I deactivate our 1Centre subscription
1Centre contract
1
Do we have to sign up for a contract with 1Centre
Business Toggle
8
How do I add another business under my existing 1Centre account
How much does it cost to have two supplier businesses in 1Centre
Can the two supplier businesses be from different countries
See all 8 articles
User types
5
What are user types
How do I add users
Can I edit user types?
See all 5 articles
Mandatory checks
6
What are mandatory checks
How does mandatory checks work
Which rules override - mandatory checks permissions or main supplier profile account rules
See all 6 articles
Integrations
Third party applications
10
Is 1Centre integrating with other platforms?
How do I connect to third-party apps eg Xero or Unleashed/
How do I know 1Centre and a third party app are connected
See all 10 articles
Webhooks
3
What is a webhook
How does a webhook work
How do I set up webhooks ( notes for developers)
Website button
8
What is the website button
How does the website button work
How do I set up the website button
See all 8 articles
Managing Risk
General
2
What risk management tools does 1Centre offer?
How do I know my information is secure?
Credit Services
10
Which credit service providers does 1Centre offer
How do I switch on / off any of the credit services / checks
How do I pay for credit services & in which currency
See all 10 articles
ID verification
13
What is ID verification
Is the ID verification process secure
Why do I need to enter my ID
See all 13 articles
Trade Reference Checks
5
How does 1Centre do trade reference checks?
How to deal with new businesses that don't have trade references?
How many trade references can I have
See all 5 articles
Everything about Total Risk Management
6
We do our trade reference checks in house – do we have to use TRM ( Total Risk Management) for trade reference checks?
How much do TRM ( Total Risk Management )trade references cost
What are the nine questions Total Risk Management asks from referees
See all 6 articles
Credit Limits
5
Can I amend the credit limit
What if we allow the customer to order more than the approved monthly credit limit
Can I change the credit limit I extented to the customer?
See all 5 articles
Terms and conditions
6
How are terms and conditions managed
Can I use our company's own terms and conditions
Cross-border terms and conditions
See all 6 articles
Guarantors
7
What is a guarantor or a personal guarantee
How does a guarantor accept or decline to the guarantee
What information do the guarantor(s)'s receive
See all 7 articles
Pricing & Billing
Billing
7
How do I pay for 1Centre?
How do I enter credit card details?
Can we pay for 1Centre by anything other than a credit card?
See all 7 articles
Cross-border trading
General
8
Which countries can I onboard customers from?
How do I send an application to a prospect in a different country
Which countries law applies to my customer if they're not based in the same country
See all 8 articles
Resource library
Videos
4
Customer trade account application
Website button
Mandatory checks
See all 4 articles