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Setting up your profile
Intro to 1Centre
See all 18 articles
Sending an application
How to send a trade account invite
Who can I invite to apply for a trade account
Difference between cash and credit account invites
What questions are asked in a digital trade credit account application
How many application invites can be sent for free?
See all 6 articles
Devices you can complete applications on
Which devices can I complete an application on
What devices can I use 1Centre on?
Can the prospect fill in the trade credit application on my device?
Receiving an trade account invite
Is the trade account process secure
How long does it take to complete the trade account application
How do I know if the customer has completed the application or not?
What is ID verification
Is the ID verification process secure
Why do I need to enter my ID
When do I need to upload my ID for verification
When does ID verification occur in the application process? How does it work?
See all 15 articles
What is a guarantor or a personal guarantee
How does a guarantor accept or decline to the guarantee
What information do the guarantor(s)'s receive
How do I switch on or off guarantor(s)
Does 1Centre contact guarantor(s) directly & when
See all 8 articles
Where is the company information sourced from in the application
What is an electronic signature
Reviewing an application
How do I review an application once submitted by the customer
Who approves a Trade account?
How do I approve or decline a trade account application
How do I know what checks have been completed
How do I contact the customer if I need to
See all 9 articles
As a customer how will I know when the trade account has been approved
As a customer how can I track the progress of my trade account application
As a customer how can I contact the supplier
What happens if a trade account application is declined
What happens when the trade account application is approved by the supplier
PDF trade account contract
Where can I find the PDF copy of the trade account contract
How can I download the PDF copy of the trade account contract
We still want to have a paper copy of the trade credit application – is this possible?
Deleting or archiving an application
How do I delete an application
How can I retrieve a deleted application
What is the difference between delete and archive
How do I archive a trade account application
How do I retrieve an application/ connection from the archive
See all 7 articles
What is stop credit
How does stop credit work
Is it possible to apply stop credit on a customer account?
Repeat trade account applications
How do I send an application to a customer who is already on 1Centre platform
What does repeat application look like
What happens if one of my customers has already completed a digital application with another Supplier?
Can I become a supplier on 1Centre
How do I switch my 1Centre account from customer to supplier
How much does 1Centre cost
How does 1Centre work
Terms & conditions
Can I use our company's own terms & conditions
Cross-border trading terms & conditions
How can I download supplier's terms & conditions
Can I view the supplier terms & conditions when completing a trade account application
Notifications for the guarantor
Notifications for the supplier users
Notifications to the applicant company applying for a trade account
How can I switch off email notifications