Hi, how can we help?

If a user leaves your business you can reassign applications to another user via the methods below:

Reassign/Reallocate: (Admin & Manager users)
1. Go to the credit file of an application;
2. Click on Reassign/Reallocate in the top bar;
3. Select a user from the drop-down box;
4. Save.

Bulk reassign: (Administrator user only)
1. Go to settings > profile > your team;
2. Click 'edit' next to the leaving user;
3. Go to Bulk reassign at the bottom of the page;
4. Select a user;
5. Save.